Online Shipping & Return Policy 

Shipping Policy
 

General Shipping Information​

Most orders ship within 36 hours of being placed, excluding holidays. We are closed on weekends, so orders placed on Saturdays and Sundays will be processed the following week.

For current order status please check your email for your shipping confirmation, if you haven’t received an email, then your order hasn’t been shipped yet. Be sure to check your spam folder for your confirmation. For further questions, please email sales@funvision.com.hk.​​

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Free Shipping

We offer free shipping on international orders over $50.

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We offer free shipping on orders to Mainland China. Hong Kong and Macau are special administrative regions (SARs) of China, they are considered international shipping.

Free shipping applies to online retail orders placed through Fun Vision official website.

For orders that use free shipping, we will select the most appropriate shipping method based on the content of your order. The method is usually UPS Ground for international order and SF Express for local order. Shipping times for free shipping aren't any longer than if you paid for any of the services.

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Additional Information

1. Shipping times are estimates and can’t be guaranteed.

2. Shipping times are based on when your order is shipped, not when the order is placed.

3. Shipping times can be affected by factors over which we have no control, including carrier delays, incorrect delivery addresses, weather, customs delays, delivery restrictions, and remote delivery locations.

4. Once an item is shipped, we are unable to modify your order.

5. We are not responsible for incorrectly entered shipping addresses. Please double check your address before submitting your order.

6. For orders that use Free Shipping, we reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and any other factors.

7. Please allow for additional time for all international orders. We have no control over customs delays. To further discuss international shipping, please get in touch! 

8. We are not open for shipping on holidays. If an order is placed on or before a holiday in which we are closed, it may be delayed. Please take these delay possibilities into consideration when placing an order on our website.

 

Warranty

We offer 180-day warranty from the date of purchase, except

 

any willful modification, alteration or repair in any way made to any part of the product by any persons other than the Company; or any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.

 

Please read following Return & Exchange Policy.

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Return & Exchange Policy

If your product does not work, arrives damaged, or does not meet the expectations that we have set forth, we have a procedure that is easy to use and guarantees satisfaction.

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​I think my product is defective.

We warrant every product we make to be free of manufacturer defects in materials and workmanship. We will work with each customer to ensure that they are satisfied with their product. Please email sales@funvision.com.hk  your order number and details about the issue, with pictures if available.

We do not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear. Items have differing warranty lengths that can be found on specific product pages. If you have any questions, please contact us.

 

Something is missing with my order.

Please email us sales@funvision.com.hk. Include your order number and details about the issue in your email we will replenish the missing items/parts on our cost once it has been verified.

 

I ordered the wrong size / color or I changed my mind.

If you ordered the wrong product or changed your mind, all you will need to do is email us at sales@funvision.com.hk your order number and why you would like to return the product.

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Please then follow the instruction and send the item(s) back to us at the address:

Unit B, 20/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Hong Kong.

 

If you return the product without letting us know in advance, we cannot guarantee your exchange.

All returned items must be in "as new" condition. “As new” means that the product is in the same condition in which you received it. Please return the item in the original packaging including any manuals, cabling, and accessories in saleable condition. Items to be returned must be unused and unmodified in any way.

Please note that the customer is responsible for return shipping, and we do not refund the original shipping fees under these circumstances. Additionally, a 15% restocking fee is applied for the processing and restocking of items returned due to ordering errors or changes of mind.

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All returns or exchanges must be submitted within 30 days of the date we ship out your order. Returns are processed within 2-5 business days from when they arrive at our warehouse.

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You may also email us to schedule an appointment at our office located Unit B, 20/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Hong Kong.